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January 24th, 2017 | My Account: [login]
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Frequently Asked Questions

  1. How much does shipping cost? (US Only)
        Shipping costs are based on weight, and your location.  For US shipping rates, you can see the cost of the cheapest shipping method by adding an item to the shopping cart and you will see the starting shipping cost in the upper right section, just under the My Account tab.  You may need to update your zip code.
     
  2. How much does International shipping cost?
        Shipping costs are based on weight of the shipment, and for the best deal to you we only offer rates by a no-obligation quote.  Submit your order, and we will get back to you with the shipping cost of the method you request.
     
  3. Where is FRP Games located?
        FRP Games is based in San Jose, California.  We can only ship orders, and do not allow customer pick-ups at this time.
     
  4. Do you have a particular item in stock?
        We work very hard to keep our website up to date with availability, but it does not hurt to check for sure.  Please  [contact us] anytime to check availability of a product.
     
  5. What does a "Special Order Only" product mean?
        This means we do not have stock on hand, but can order the product for you if you wish to purchase the item.  It takes longer then normal to process orders with Special Order Only items, normally about 1-2 weeks.
     
  6. How long does it take for orders to ship out?
        For Normal orders, our processing time is 1-3 business days.  If your order contains pre-order items, please [click here] for more information.  Many times, we are able to ship orders the same day or next day.  You may request an update on your order anytime, simply email us or give us a call.  If your order is not processed by the 3rd business day, we will contact you with an update.
     
  7. My order contains pre-order items, can I have the in stock portion of my order shipped now?
        Yes, please [contact us] to make this request.  There is usually a small shipping charge for each separate shipment.
     
  8. Can I pay by Check or Money Order?
        Yes, this option is available to you during checkout.  Select Check or Money Order as your payment option, and we will send you an email with payment instructions.
     
  9. My question was not answered here.  What should I do?
        You may always [contact us] or call us, Toll Free, 1-888-377-7735

       

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